Loading…
Project & time management for managed service providers
Track billable hours per client SLA, manage multi-client service portfolios, monitor remote technician activity, and give clients live visibility into their service tickets - without a separate PSA tool or costly enterprise upgrade.
No credit card required
Full access from day one
Setup in under 10 minutes
app.chronixo.com
Managed IT Services · Sprint 14
On trackPortal: active
Per-client
time tracking
68%
Sprint done
94%
On budget
This week's tracked time
AL
Alex Liu
Team member
38.5h
Billable
SR
Sara R.
Team member
40.0h
Billable
MK
Mike K.
Team member
32.0h
Billable
Generate report →
Per-client
time tracking - see exactly how many hours each client is consuming
$25
average CPC for “MSP project management software” - the highest commercial intent in the category
4-level
approval chain for timesheet sign-off before client billing
Client portal
- clients view their service tickets, tasks, and shared reports live
The challenge
The problem - and exactly how Chronixo solves it
The revenue leaks and blind spots most MSPs live with - and how Chronixo eliminates each one.
Without Chronixo
Where MSPs leak revenue and lose client confidence
Technicians log time against generic tickets instead of specific client service items - billing accuracy suffers
No real-time visibility into which client is consuming the most team hours within their SLA
Clients ask for status updates on open tickets because they have no self-service visibility
Monthly billing reports require manual aggregation from multiple systems - takes 4-8 hours per cycle
Remote technician activity unverifiable - screen time on non-client work goes undetected
With Chronixo
How Chronixo solves it
Every hour tracked against the exact client, service tier, and ticket category from the first minute
Live dashboard shows hours per client SLA this week - flag over-consumed accounts before the billing conversation
Clients log into their branded portal to view open tasks, ticket status, and shared service reports
Monthly billing export assembled in one click - PDF, CSV, or Excel formatted for client sharing
Screenshot monitoring with BYOS S3 verifies remote technician work without storing data on third-party servers
How it works
Every service hour tracked, billed, and verified
Chronixo gives MSPs the client-level time visibility and reporting infrastructure that makes your billing accurate and your client relationships defensible.
1
Ticket logged against client SLA
Technicians start timers against the exact client, service tier, and ticket category. Every hour lands in the right bucket automatically - no reclassification at billing time.
2
Manager sees SLA consumption live
The admin dashboard shows live hours per client this week, this month, and vs. SLA ceiling. Alerts at 80% consumed give managers time to act before a difficult billing conversation.
3
4-level approval before billing
Service timesheets route: Technician → Team Lead → Service Manager → Finance. Each level reviews and approves. Complete audit trail before the monthly billing export.
4
Client checks their portal
Clients log into their branded portal to view open tickets, task status, and shared service reports - no email required for routine status updates.
Managed IT Services
Every feature an MSP needs
Every capability - included from day one, no add-ons required.
Per-client time tracking
Track every service hour against the exact client, service tier (helpdesk, network, security), and ticket type. Billing accuracy is built in from the first timer click.
Learn more →SLA utilisation dashboard
See live hours consumed per client SLA this week, this month, and year-to-date. Automated alerts at 80% of SLA hours consumed. Identify over-consumed and under-used accounts.
Learn more →4-level approval chain
Technician → Team Lead → Service Manager → Finance. Every billing period closed with a complete, timestamped approval record before any timesheet leaves the platform.
Learn more →Client service portal
Clients view their open tickets, task progress, service reports, and shared documents in a branded self-service portal. Reduces inbound status call volume significantly.
Learn more →Service report sharing
Share monthly service summary reports, security audit documents, and SLA performance reports directly into the client portal. Full download audit trail.
Learn more →Monthly billing exports
Assemble the entire month's hours per client in one click. Export as PDF, CSV, or Excel - structured for manual billing submission or your PSA tool.
Learn more →Remote technician monitoring
Screenshot monitoring with BYOS S3 verifies remote technician activity without storing client system data on Chronixo servers. Activity percentage per session.
Learn more →Multi-client portfolio management
Manage dozens of client accounts from one admin panel. Filter reports, approval chains, and dashboards by client, service tier, or technician.
Learn more →SLA breach alerts
Automated in-app and email alerts when a client account is approaching or has exceeded SLA hours. Escalation alerts go to the service manager immediately.
Learn more →Explore other industries
Turn your service delivery data into defensible billing and stronger client relationships.
Start free trial Setup in under 10 minutes Cancel anytime No lock-in contracts