Know where every
hour goes.

Support teams handle a constant stream of work but managers can't see cost-to-serve per account. Chronixo makes every hour visible, reportable, and actionable.

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Track time by account and issue type

Real-time workload dashboard

One-click leadership reports

1 click

To generate leadership report

Real-time

Workload visibility

Zero

Manual reporting hours

99.9%

Platform uptime

How it works

Track support hours per account - know your true cost of service

Chronixo shows you exactly how much time each support account consumes - in real time.

Agent starts timer

Support agents start timers when they begin working on a ticket. Time logs against the customer account automatically.

Manager sees hours by account

The admin dashboard shows live hours per account this week. Identify which accounts are consuming more time than they are paying for.

Weekly summary prepared

End of week, hours per account are available instantly. No manual aggregation from ticket comments or spreadsheets.

Report shared with stakeholder

Account managers export a per-account time summary for internal reviews or client QBRs. One click, formatted and ready.

The challenge

The problem - and exactly how Chronixo solves it

Without Chronixo

Support managers are flying blind

Without time tracking per account, you can't calculate cost-to-serve. Without workload visibility, you can't prevent burnout. Without reports, every leadership meeting requires hours of manual prep.

No visibility into which accounts consume the most support time

Overloaded agents invisible until they resign or burn out

Every leadership report requires an hour of manual data collection

With Chronixo

Every hour tracked, analyzed, and actioned

Track time per account and issue type. Watch workload in real time. Export the numbers leadership asks for in one click. Spot burnout risk before it becomes attrition.

Time tracked per account, issue type, and agent

Real-time workload dashboard - spot overload before it's too late

Leadership reports in one click - always from live data

Workload visibility

Spot burnout risk before it becomes a resignation

The utilization heatmap shows who's overloaded - by person, by day, by week. When an agent hits 110% utilization for three days running, you know before they burn out. Reassign one ticket, not a whole team.

Per-agent utilization visible across the whole week

Overload alerts when utilization crosses your threshold

Drill from team summary to individual daily breakdown

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Spot burnout risk before it becomes a resignation

Leadership reporting

Reports that write themselves - always live

Time by account, cost-to-serve trends, agent utilization, and SLA compliance - all from live tracked data. One click to export in PDF, CSV, or Excel. No more Monday morning spreadsheet sprint.

All reports pull from live data - never manually compiled

Cost-to-serve breakdown per account and issue type

Schedule delivery to leadership inboxes automatically

View pricing

Reports that write themselves - always live

Customer Support

The features that matter most to your team

Every capability - included from day one, no add-ons required.

Time Tracking

Log time per account and issue type automatically.

Activity Monitoring

Real-time workload visibility across the team.

Reports

Cost-to-serve, utilization, and SLA in one click.

Timesheets

Automated timesheets with approval built in.

Workforce Analytics

Utilization views that surface burnout risk early.

Team Management

Roles scoped for support team hierarchy.

"Reporting that used to take a full day now takes one click. Our leadership finally trusts the numbers because they are always live."

Laura Pereira

Director of PMO, Parallel

Know where everyhour goes.